{"id":841,"date":"2019-11-01T14:53:15","date_gmt":"2019-11-01T17:53:15","guid":{"rendered":"https:\/\/sigmatech.com.br\/?p=841"},"modified":"2019-11-06T12:32:07","modified_gmt":"2019-11-06T15:32:07","slug":"vaga-de-estagio-suporte-tecnico-de-ti","status":"publish","type":"post","link":"https:\/\/sigmatech.com.br\/pt_br\/vaga-de-estagio-suporte-tecnico-de-ti\/","title":{"rendered":"[ENCERRADO] Vaga de Est\u00e1gio &#8211; Suporte T\u00e9cnico de TI"},"content":{"rendered":"\n<p>Atividade \u00e9 focada no suporte t\u00e9cnico, help desk. Realizando o registro e triagem dos incidentes reportados, tratando em primeiro momento remotamente ou encaminhando para equipe em campo quando necess\u00e1rio, al\u00e9m de auxiliar com as solicita\u00e7\u00f5es. <\/p>\n\n\n\n<p><strong>D\u00favidas sobre a vaga de est\u00e1gio?<\/strong> Vamos te ajudar!<\/p>\n\n\n\n<p>O est\u00e1gio de Suporte T\u00e9cnico de TI ser\u00e1 parte do departamento de suporte e contribuir\u00e1 com a equipe no suporte interno e externo de clientes nos seguintes quesitos:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Auxiliar no suporte t\u00e9cnico di\u00e1rio para solu\u00e7\u00e3o de problemas de TI.<\/li><li>Interface do cliente para quest\u00f5es t\u00e9cnicas (Incidentes e Requisitos) relacionadas a suporte de TI;<\/li><li>Suporte para solu\u00e7\u00f5es desenvolvidas, como aplica\u00e7\u00f5es, monitoramentos etc.;<\/li><li>Auxiliar no fornecimento da entrada de informa\u00e7\u00f5es de forma centralizada (ITSM);<\/li><li>Auxiliar a implanta\u00e7\u00e3o de solu\u00e7\u00f5es t\u00e9cnicas nos clientes;<\/li><li>Certificar-se de que o hardware e as defini\u00e7\u00f5es de par\u00e2metros est\u00e3o corretas nos locais (Incluindo levantamento de Invent\u00e1rio);<\/li><\/ul>\n\n\n\n<p><strong>Responsabilidades<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Atuar como uma liga\u00e7\u00e3o entre o cliente e a empresa no suporte para resolver incidentes, remoto e presencialmente. (Trabalho com m\u00e9tricas SLA, acordos de n\u00edvel de servi\u00e7o). <\/li><li>Registrar todos os incidentes na ferramenta de gest\u00e3o de chamados;<\/li><\/ul>\n\n\n\n<p><strong>\u00c9 desejado<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Microsoft Office (Word e Excel);<\/li><li>Ingl\u00eas intermedi\u00e1rio para leitura e escrita;<\/li><li>Conhecimento em ITIL;<\/li><li>Boa compreens\u00e3o oral e escrita para descrever eventos e incidentes de TI;<\/li><li>Boas notas no curso t\u00e9cnico em andamento;<\/li><\/ul>\n\n\n\n<p><strong>Compet\u00eancias<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li> Capaz de realizar v\u00e1rias tarefas e priorizar o trabalho di\u00e1rio em um ambiente de ritmo r\u00e1pido.<\/li><li> Boa comunica\u00e7\u00e3o e habilidades de apresenta\u00e7\u00e3o. <\/li><\/ul>\n\n\n\n<p><strong>O que n\u00f3s oferecemos<\/strong><\/p>\n\n\n\n<p>Al\u00e9m de oferecer uma bolsa competitiva e pacote de benef\u00edcios, n\u00f3s colocamos a \u00eanfase no desenvolvimento de habilidades pessoais e profissionais. Em troca, esperamos que voc\u00ea v\u00e1 at\u00e9 o final para alcan\u00e7ar resultados.<\/p>\n\n\n\n<p><strong>Esse est\u00e1gio \u00e9 para\nvoc\u00ea?<\/strong><\/p>\n\n\n\n<p>SOLICITA\u00c7\u00d5ES ENCERRADAS, mas <strong>ENVIE SEU CURR\u00cdCULO<\/strong> para futuras oportunidades!<\/p>\n\n\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-450\"><form id=\"wpforms-form-450\" class=\"wpforms-validate wpforms-form\" data-formid=\"450\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/pt_br\/wp-json\/wp\/v2\/posts\/841?wpforms_form_id=450\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-450-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-450-field_0\">Nome Completo <span class=\"wpforms-required-label\">*<\/span><\/label><div 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type=\"radio\" id=\"wpforms-450-field_2_5\" name=\"wpforms[fields][2]\" value=\"Outros\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-450-field_2_5\">Outros<\/label><\/li><\/ul><div class=\"wpforms-field-description\">Gostar\u00edamos de saber onde voc\u00ea quer se encaixar na Sigma!<\/div><\/div><div id=\"wpforms-450-field_5-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-450-field_5\">Anexe seu CV <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-uploader\"\n\tdata-field-id=\"5\"\n\tdata-form-id=\"450\"\n\tdata-input-name=\"wpforms_450_5\"\n\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages\"\n\tdata-max-size=\"268435456\"\n\tdata-max-file-number=\"1\"\n\tdata-post-max-size=\"268435456\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" class=\"\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"#B1B1B1\" aria-hidden=\"true\"><path d=\"M885.2 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required>\n<\/div><div id=\"wpforms-450-field_4-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-450-field_4\">Fale um pouco sobre voc\u00ea <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-450-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" required><\/textarea><div class=\"wpforms-field-description\">\u00c9 sua hora de vender o peixe! \ud83d\ude00<\/div><\/div><\/div><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-450-field-hp\" class=\"wpforms-field-label\">Website<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-450-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"450\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" class=\"wpforms-submit \" id=\"wpforms-submit-450\" value=\"wpforms-submit\" aria-live=\"assertive\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\">Enviar<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->","protected":false},"excerpt":{"rendered":"<p>Vaga de Est\u00e1gio em Suporte de TI. Experi\u00eancia n\u00e3o requerida.<\/p>\n","protected":false},"author":1,"featured_media":842,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[21],"tags":[54,55,36],"class_list":["post-841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-estagio","tag-itil","tag-suporte-de-ti"],"_links":{"self":[{"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/posts\/841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/comments?post=841"}],"version-history":[{"count":4,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/posts\/841\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/posts\/841\/revisions\/848"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/media\/842"}],"wp:attachment":[{"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/media?parent=841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/categories?post=841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sigmatech.com.br\/pt_br\/wp-json\/wp\/v2\/tags?post=841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}